Putting Clients at the heart of relationships

We need to talk about clients…

The PM Forum will be hosting its annual conference in London this September. Thinking about clients, and putting clients at the heart of a business relationship seems pretty obvious and clear cut. What then, I thought to myself would a leading accountancy practice website throw up, if I ran its pages through Wordle (http://www.wordle.net/)
Interestingly this website barely mentions ‘clients’ anywhere - try and find it for yourself! Not exactly putting the client experience, to the fore and encouraging effective relationships.